Shipping Policy

Free standard shipping on ChillSip orders to the United States and Canada. There is no minimum order value and no remote-area surcharge for this offer. Other destinations are not currently supported.

Destination	Handling	Estimated transit after dispatch	Shipping cost
United States	1–3 business days	2–4 business days	$0
Canada	1–3 business days	5–6 business days	$0

Orders received after 5 PM Eastern Time begin processing the next business day. Transit estimates exclude weekends, holidays and carrier or customs delays. The dispatch email names the actual carrier and includes tracking. Applicable taxes are shown before payment; any destination customs obligations are disclosed where applicable. If fulfillment is delayed beyond the promised period, we contact you with a revised date and cancellation/refund option.

Questions, cancellations, returns or warranty claims: [email protected]. Include your order number. OWAVES, 100 N Main St, Suite 120, Greenville, SC 29601.